If you are planning to have an ecommerce site, you are probably looking for some affordable scriptsand software that would help make your website a real money maker. Scripts and software help you site become more user-friendly. But scripts and software come expensive today. The wise businessman knows that almost anything can be have for free in the web if you only know where and how to look for the freebies. For example, we all know that help desk software are expensive because no ecommerce website can survive without it. But don't you know that you can have a very good help desk
software for free? Yes, there is Hesk, a free PHP helpdesk script. Don't think that this software is not at par with the expensive ones because it has everything that you are looking for in a customer support software
like unlimited personalized accounts for staff, unlimited categories, canned responses, file attachments, fully-featured knowledgebase (articles, categories, search,...), custom fields in the "Submit a ticket" form, anti-SPAM checks when submitting a ticket, powerful ticket search functions, e-mail notifications of new tickets and replies, rating of staff replies and knowledgebase articles, autoclose tickets after X days, easy-to-use web interface, easy to translate to any language, and many more. And of course, this Help desk software
runs with a MySQL database. As to the look, well, it is completely customizable; you can edit the header, footer and style files! This script is very easy to use and very secure. as to the installation, no need to worry about complexity because it comes with a simple install script that takes care of database setup to help you get your helpdesk up and running with very little effort.
A wise businessman knows that there's no need to shell out $200 or more for a good script, all one needs to do is search the web and for the free but very good ones. Tip : you can head to PHPJunkyard.com for more free PHP scripts.
Labels: free software, freebies, Freeware, php helpdesk software, scripts